Frequently Asked Questions

PLEASE NOTE: The below are quick and easy answers to our most frequently asked questions. We hope they help, however more details can be found in our Terms and Conditions under the Ts&Cs page

What should I expect?

To tell you too much may ruin the experience - but Escape Plan LIVE is an immersive mystery in which you find your group trapped in a situation from which you have an hour to escape by finding clues and solving puzzles until you free your group. Any specific concerns should be emailed to us so we can put your mind at rest.

How do I book?

The only way to book Escape Plan LIVE is in advance and online; to do so, go to the ‘TICKETS’ section where you’ll find a link to our booking system. Even if you take your chances that there will be places left and arrive on the day, you will still need to book online.

When should I arrive?

Please arrive at least 10 minutes before your start time so that we are able to brief you, immerse you in the story, and to ensure you get your full game.

What if I’m late?

Please do your very best to arrive at least 10 minutes before the start time of the game you have booked to help us run Escape Plan LIVE efficiently. We know that occasionally circumstances beyond our control delay even the best of us, and we will always do our best to help where possible - however we will not start games late when this may affect guests already playing, or those booked after you - so please allow plenty of time for travel and parking as we cannot refund your booking if you arrive too late to play it.

How long should I expect the experience to take?

While you have an hour (or 90 minutes at our Pentagon Shopping Centre venue) to find the clues, keys and codes to escape your room, you should allow 10 minutes before the game for the organisers to brief you, set the scenario and take your FREE* Escape Plan LIVE digital group photo, and 20 minutes after the game for a debrief. (Allow 90 minutes for our 1 hour regular games or 2 hours for our 90-minute special)

* Please note your digital photo is free to be downloaded from the Escape Plan LIVE facebook page within approximately 24 hours of your game taking place so long as you give us permission for it to be used for promotional purposes. If you do not wish us to use the photo or for it to be available via Facebook, you must make this clear to staff upon arriving at the venue.

How many people can I bring?

Whilst we often host teams made up of just 2 players, we recommend playing with a team of 4 or more. Our experience is that the games are more enjoyable as a group, and the per player price reduces with every extra person you add. Please note a minimum of 6 players are required for our 90-minute game ‘TERMINAL’.

The maximum number of players in one room varies between 4 and 16, but for larger parties, teambuilding, or corporate events please email us as you can book multiple rooms to run at the same time…. you can even race each other to freedom for an added competitive edge!

For special large group or corporate bookings, we have various discounts and offers available (see our CORPORATE’ page for details) and can host up to 40 players at a time! So, please contact us for a quote and availability if you want to go large.

What are the age limits for Escape Plan LIVE?

Ok, this is tricky as we wouldn’t like to exclude anybody - but also want everyone to have a good time. Years of experience and test events suggest anyone over the age of 10 will engage with and enjoy the games, however younger children have proven themselves to be been valuable team members who can play an active role within their group and have returned to play again and again! All groups require an adult (18+) to be part of the group, although there are exceptions at certain venues.

For our 'Sun Pier House' venue, if every member of a group is aged 16+ then you can play without an adult.

For our 90 minute special 'Terminal' every team member must be aged 12+, and an adult must be in the group

Please note: There is no upper age limit, however, all games at Sun Pier House are on the first floor, so involve climbing stairs to reach them, and the 90-minute game at the Pentagon Shopping Centre has stairs within it.

How much does it cost to play?

The answer is probably less than you’d expect - and is approximately half of what you’d pay elsewhere for a comparable experience. So for around the same price of a cinema ticket you can feel like you’re actually in a movie rather than watching one. Please see the ‘GAMES’ section for specific details.

Are there concessions for senior citizens, students or children?

To allow Escape Plan LIVE to run as smoothly as possible we have tried to take as many complications out of the booking and reception process as possible. To do so, we are not providing any discounts which require checking upon arrival - however we are offering tickets at the lowest price possible, and at roughly half the amount you’d pay at similar attractions. So rather than some guests losing a concession, everyone is gaining a concession!

Can you accommodate larger groups?

We sure can! In fact, having accommodated teambuilding events for 600 players we like to think large groups are a speciality of ours. We have the largest indoor game we know of in the UK, and if you have more people wanting to play than can be accommodated in any of our individual games, then please email us as we can coordinate multiple rooms and venues so you can all enjoy Escape Plan LIVE together at the same time.

Is there a group booking discount?

The more people involved in a booking, the cheaper the cost per person. For example - it costs £13.50 each for a team of 6 players, however it’s just £10.50 each for a team of 12 to play our hour-long games (see ‘GAMES’ page for details).

There are also large group discounts, as well as offers for those booking consecutive games (see ‘CORPORATE’ page for details).

Can I buy a gift voucher?

Yes! Escape Plan LIVE vouchers make ideal gifts as they are unusual, imaginative and are appropriate for so many age groups. Escape Plan LIVE is also one of the few games that families and couples can play together, working as a team making the most of each others strengths. Please visit the GIFT VOUCHERS page for more details.

Can I add more players once I've made a booking?

Yes… so long as this does not exceed the maximum capacity of the room you have booked. Please be aware that it's cheaper and saves time to book for the correct number of people initially. If you do need to add extra people at a later date this would be at the ‘per player price’ for the new team number(s) rather than the difference between the total cost. See our price list on the Games Page for examples and details on how to do this.

Are corporate bookings available?

Definitely! Escape Plan LIVE has proven very popular with companies of all sizes as it is an ideal team building exercise, encouraging groups to work together, promoting leadership, and identifying skills and strengths… oh, and it’s great fun too! Corporate bookings have been so successful at Escape Plan LIVE that we have created a super duper game which makes use of several adjoining rooms for a unique adventure that is bookable by special request. Please visit the CORPORATE page for more details

Can we take photos or recordings?

Whilst for your own enjoyment, as well as that of other guests all mobile phones, cameras or any other recording device must be turned off for the duration of your visit, however you will be able to download a FREE* Escape Plan LIVE group digital photo.

* Please note your digital photo is free to be downloaded from the Escape Plan LIVE facebook page or from our Photo Download page within approximately 48 hours of your game taking place so long as you give us permission for it to be used for promotional purposes. If you do not wish us to use the photo or for it to be available via Facebook, you must make this clear to staff upon arriving at the venue.

Is it suitable for the disabled or those who are pregnant?

The games themselves are suitable for most disabled people unless the disability is severe (except ‘Terminal’). Whilst some problems or tasks may prove difficult, there are enough that they can be shared between a group and distributed by ability. Similarly, there should be no issues for pregnant women (except ‘Terminal’) as the tasks are not physically demanding. There is somewhere for at least one person to sit in each of the rooms. However, if you have any specific concerns please email us as we’ll be pleased to advise you. Please make it clear when booking and upon arrival if you require assistance. All games at the Sun Pier House venue are based on the first floor so involve climbing stairs to access the venue.

Is Escape Plan LIVE weather dependent?

Nope. Once you have arrived at Escape Plan LIVE all the facilities are undercover. Assuming there are no local natural disasters, we’ll be there come rain or shine. In fact this is part of what makes Escape Plan LIVE such a safe bet in the good old UK as bad weather cannot ruin your fun.

What if I’m claustrophobic or scared of the dark?

There’s no need to worry! Whilst we appreciate a scenario from which you need to escape can sound scary, there really is nothing to be frightened of. Ours games are not designed to cause discomfort or anxiety, and you will not be kept in complete darkness. Even the smallest room is large enough for 4 people to walk around in comfortably, and many are larger than the average living room. You will never be in any danger, and staff will be regularly monitoring all games for your safety.

Do I need to worry about other people's behaviour ruining our game?

Not on our watch! An atmosphere in which you cannot only have fun, but can also think clearly and communicate with your group is essential, and so all Games Rooms are visible and checked regularly to ensure everyone is safe and enjoying themselves.

Are there live actors?

Don't let your fear of being attacked, menaced, or chased in our hour-long games put you off as this will not happen. Whilst exciting, atmospheric and sometimes a little spooky (our guests' words, not ours), you will not be terrorised! The 90-minute game ‘Terminal’ at The Pentagon Shopping Centre is more intense, however it is not a scare attraction.

What should I wear?

Whilst Escape Plan LIVE is not rough or physically demanding, we'd recommend avoiding wearing your finest glad rags when playing our games. Stilettos should also be avoided at all our venues. Our 90-minute special 'Terminal' has been kept as authentic as possible, so it is suggested that older clothes are worn just in case you brush past surfaces that may mark them (see TERMS AND CONDITIONS for further information).

Please be aware that due to the vast size of 'Terminal' at the Pentagon, the venue is impossible to heat, and it's advisable you bring warm gear during the colder months.

What should I bring?

Apart from a steady nerve, everything you need to play Escape Plan LIVE will be provided for you and is included in the admission price. Just ensure you dress appropriately, and be aware that mobile phones and recording devices must be turned off for the duration of your time here.

Will I be too hot or cold?

Due to the vast size of our 90 minute 'Terminal' game at the Pentagon, attempting to heat this game is virtually impossible. You will be safely sheltered from any wind, rain, or sun - but please use the outside temperature as an indication of what to wear. The conditions inside our games at Sun Pier House are more controllable however, but can become warm when used by larger groups.

What if I have a problem?

Whilst we of course hope you have a great time at Escape Plan LIVE and that you will have nothing but compliments for the team, mistakes can happen and we would like to be able to put them right. In such an event, please tell as at the time so that we can deal with any issues there and then as we’ve not found a problem we couldn’t resolve yet! If you need to let us know after the event please email Escape Plan LIVE as our events are run independently of Sun Pier House and the Pentagon Shopping Centre and so their staff will be unable to help you.

What if you cancel the event?

We’ll do our very best not to disappoint, but in extreme circumstances it may be necessary for Escape Plan LIVE organisers to cancel your booking. Should this happen you will be notified by email as soon as possible, and will of course be refunded in full.

What if we want to cancel the event?

We of course hope you can attend the session you’ve booked, but should you be unable to do so you are welcome to send someone else in your place. We cannot however refund tickets. It may be possible to swap game dates, so long as the date is being brought forward rather than postponed.

Do I need to print my booking confirmation?

We will need to see your booking confirmation to allow entry to Escape Plan LIVE, but we’re just as happy for you to show us this on your smart phone if you do not have a printer… or if you just want to save some ink!

What if I’ve lost my confirmation email?

Not a problem. Please try and let us know in advance via email and we’ll re-send your booking confirmation free of charge. However we will be unable to do so once there is less than 24 hours before your booking slot. If this happens, please bring a form of identification with you and we’ll be able to check your booking on our system.

What if I don’t complete a game?

Don’t worry! Many people don’t… we’ll still let you out! You can either re-book and try again another time, or book to have a go at another of our games.

What if I finish early?

Some smarty pants may show off and finish their game early! If you do, congratulations are in order as most people don’t. Trials and years of experience have shown that the entire allocated time is usually required, but if you do manage to escape in less time without help - you can proudly say you are one of the few groups to do so!

Can I buy a ticket on the door?

In theory, yes! But even at the event you will still need to book online using your own smartphone. However, do please remember that places for games based at Sun Pier House remain bookable online right up until the game begins so if someone else has booked them, you will be unable to take part - so it’s best to book before arriving even if it’s on the day. The 90-minute game at the Pentagon Shopping Centre is only bookable in advance.

Can I pay by cash?

Whilst to avoid disappointment we recommend booking in advance via our website - we can now take payment via bank transfer, credit or debit card, or cash at our Sun Pier House venue. Any on-the-door payments at our Pentagon Shopping Centre venue must be in cash though.

Can I bring food and drink?

Neither food nor drink can be allowed in any Escape Plan LIVE venue without prior arrangement, however there are plenty of places to eat on nearby Chatham High Street, and at the Pentagon Shopping Centre (please see www.pentagonshoppingcentre.co.uk for choices and opening times).

Is there a café or restaurant at Escape Plan LIVE?

Whilst Escape Plan LIVE does not sell food or drink and neither can be allowed within the venues themselves without prior arrangement, there are plenty of places to eat on nearby Chatham and Rochester High Streets. Our Pentagon venue is based in a shopping centre and has a wide variety of shops and places to eat during opening hours.

Are toilet facilities available?

Yes, toilet facilities are available both before and after your game at our Sun Pier House venue. Whilst they are also available within our Pentagon Shopping Centre venue, they are £0.20 to use and will be closed after the last game of the day - so whether you’re too excited, too nervous, or just forgot to go before you left home - there’s no need to worry... you’ll always be able to take a tinkle before your game. Please do so though, as once you’re in the game, you’ll only be able to leave in an emergency so as to not disturb other guests’ games.

Can I park at Escape Plan LIVE?

There is limited free parking at Sun Pier House for guests on Saturdays and Sundays, bank holidays, and during weekdays after 6pm. Paid parking is available at Sir John Hawkins Car Park during the day (Monday to Friday) and should be used during busy periods if onsite parking is unavailable.  The car park is less than a two minute walk from the building.

There is paid parking available for The Pentagon venue at the Brook Car Park, Pentagon Car Park, Sir John Hawkins Car Park, and Brook Theatre Car Park
It should be noted that visitors park at their own risk. Please see the 'LOCATION' page for a map and for more details

Is there accommodation nearby?

Find and compare hotels near Chatham via HotelsCombined for the cheapest rates.