Frequently Asked Questions

PLEASE NOTE: The below are quick and easy answers to our most frequently asked questions. We hope they help, however more details can be found in our Terms and Conditions under the Ts&Cs page

What should I expect?

To tell you too much may ruin the experience - but Escape Plan LIVE is an immersive mystery in which you find your group trapped in a situation from which you have an hour to escape by finding clues and solving puzzles until you free your group. Any specific concerns should be emailed to us so we can put your mind at rest.

How do I book?

The only way to book Escape Plan LIVE is in advance and online; to do so, go to the ‘TICKETS’ section where you’ll find a link to our booking system.

When should I arrive?

Please arrive at least 10 minutes before your start time so that we are able to brief you, immerse you in the story, and to ensure you get your full game.

What if I’m late?

Please do your very best to arrive at least 10 minutes before the start time of the game you have booked to help us run Escape Plan LIVE efficiently. We know that occasionally circumstances beyond our control delay even the best of us, and we will always do our best to help where possible - however we will not start games late when this may affect guests already playing, or those booked after you - so please allow plenty of time for travel and parking as we cannot refund your booking if you arrive too late to play it.

How long should I expect the experience to take?

While you have an hour to find the clues, keys and codes to escape, you should allow 10 minutes before the game for the organisers to brief you, set the scenario and take your FREE* Escape Plan LIVE digital group photo, and 5 minutes after the game for a debrief.

* Please note your digital photo is free to be downloaded from the Escape Plan LIVE facebook page within approximately 1 week of your game taking place so long as you give us permission for it to be used for promotional purposes. If you do not wish us to use the photo or for it to be available via Facebook, you must make this clear to staff upon arriving at the venue.

How many people can I bring?

You can book for 2–4 players if you choose our games based within the St. George Hotel. Should you wish to add a 5th player, please email us as this may be possible depending on your group.

Our game at The Fenn Bell Zoo is designed to be a group activity, and so 4 players is the minimum number of people you can book for. The maximum is 14 players, and at least one of these must be an adult.

The per player price reduces with every extra person you add, and for larger parties, teambuilding, or corporate events please email us as you can book games to run consecutively… you can then compare escape times for an added competitive edge!

For special large group or corporate bookings, we have various discounts and offers available (see our 'CORPORATE' page for details). Please contact us for a quote and availability if you want to go large.

What are the age limits for Escape Plan LIVE?

Ok, this is tricky as we don’t like to exclude anybody and want everyone to have a good time - however certain games do have age restrictions due to their theme, so please check each specific game before booking. Most of our games are suitable for families though, and years of experience and test events suggest anyone over the age of 8 will engage with and enjoy the games, however younger children have proven themselves to be valuable team members who can play an active role within their group and have returned to play again and again! Please be aware though that at least one adult (18+) is required to be part of the team at all times.

Please note: There is no upper age limit, however, our game at the Fenn Bell Zoo is set on a double decker bus, so the game involves climbing stairs. There are a few steps involved at our games based within the St. George Hotel. Please contact us for disabled access for games at The Pentagon Shopping Centre as each is different.

How much does it cost to play?

Your booking for THE JUNGLE BUS based at The Fenn Bell Zoo includes entry to the zoo making it one of the best value ticket prices around! Please make sure you coordinate your game time with the zoo’s opening hours though. See the ‘GAMES’ section for prices.

To the best of our knowledge, you can’t play comparable games anywhere in Kent for less than you can at the St. George Hotel… we have always tried to make our experiences as affordable as possible and continue to do – especially during these difficult times!

Are there concessions for senior citizens, students or children?

To allow Escape Plan LIVE to run as smoothly as possible we have tried to take as many complications out of the booking and reception process as possible. To do so, we are not providing any discounts which require checking upon arrival - however we are offering tickets at the lowest price possible, and THE JUNGLE BUS includes entry to The Fenn Bell Zoo. So, rather than some guests losing a concession, everyone is gaining a concession!

Can you accommodate larger groups?

We sure can! In fact, having accommodated teambuilding events for 600 players we like to think large groups are a speciality of ours. We have one of the largest indoor multi-level games we know of in the UK, and as your ticket for THE JUNGLE BUS includes entry to The Fenn Bell Zoo, nobody will be bored whilst waiting!

Is there a group booking discount?

The more people involved in a booking, the cheaper the cost per person (see ‘GAMES’ page for details).

There are also large group discounts, as well as offers for those booking consecutive games (see ‘CORPORATE’ page for details).

Can I buy a gift voucher?

Yes! Escape Plan LIVE vouchers make ideal gifts as they are unusual, imaginative and are appropriate for so many age groups. Escape Plan LIVE is also one of the few games that families and couples can play together, working as a team making the most of each others strengths. Please visit the GIFT VOUCHERS page for more details.

Can I add more players once I've made a booking?

Yes… so long as this does not exceed the maximum capacity of the game you have booked. Please be aware that it's cheaper and saves time to book for the correct number of people initially. If you do need to add extra people at a later date this would be at the original ‘per player price’ for the new team members(s) rather than the difference between the total cost. See our price list on the Games Page for examples and details on how to do this.

Are corporate bookings available?

Definitely! Escape Plan LIVE has proven very popular with companies of all sizes as it is an ideal team building exercise, encouraging groups to work together, promoting leadership, and identifying skills and strengths… oh, and it’s great fun too! Corporate bookings have been so successful at Escape Plan LIVE that we have created a super-duper game which is perfect for larger groups, and we can cater for meals too. Please visit the CORPORATE page for more details.

Can we take photos or recordings?

Whilst for your own enjoyment, as well as that of other guests all mobile phones, cameras or any other recording device must be turned off for the duration of your visit, however you will be able to download a FREE* Escape Plan LIVE group digital photo.

* Please note your digital photo is free to be downloaded from the Escape Plan LIVE Facebook page within approximately 1 week of your game taking place so long as you give us permission for it to be used for promotional purposes. If you do not wish us to use the photo or for it to be available via Facebook, you must make this clear to staff upon arriving at the venue.

Is it suitable for the disabled or those who are pregnant?

Unfortunately, THE JUNGLE BUS is set on a double-decker bus that makes use of both decks - it is not suitable for wheelchair users. The games is however suitable for most disabled people unless the disability is severe. Whilst some problems or tasks may prove difficult, there are enough that they can be shared between a group and distributed by ability. Similarly, there should be no issues for pregnant women as the tasks are not physically demanding and there is plenty of seating. However, if you have any specific concerns please email us as we’ll be pleased to advise you. Please make it clear when booking and upon arrival if you require assistance.

Our games based within the St George Hotel are accessible via a lift and require only a few additional steps to gain access.

Is Escape Plan LIVE weather dependent?

Nope. Once you have arrived at Escape Plan LIVE all the facilities are undercover. Assuming there are no local natural disasters, we’ll be there come rain or shine. In fact this is part of what makes Escape Plan LIVE such a safe bet in the good old UK as bad weather cannot ruin your fun.

What if I’m claustrophobic or scared of the dark?

There’s no need to worry! Whilst we appreciate a scenario from which you need to escape can sound scary, there really is nothing to be frightened of. Ours games are not designed to cause discomfort or anxiety, and you will not be kept in complete darkness for long periods. You will never be in any danger, and staff will be monitoring the game for your safety.

Do I need to worry about other people's behaviour ruining our game?

Not on our watch! An atmosphere in which you cannot only have fun, but can also think clearly and communicate with your group is essential, and so all game spaces are visible and checked regularly to ensure everyone is safe and enjoying themselves.

Are there live actors?

Whilst there are interactions in some of our games - don't let your fear of being chased or cornered put you off as this will not happen.

What should I wear?

Whilst Escape Plan LIVE is not rough or physically demanding, we'd recommend avoiding wearing your finest glad rags when playing our games. Stilettos should also be avoided (see TERMS AND CONDITIONS for further information). The temperature varies with the season in all of our games, but this is true of THE JUNGLE BUS in particular - so please dress according to the outside temperature.

What should I bring?

Apart from a steady nerve, everything you need to play Escape Plan LIVE will be provided for you and is included in the admission price. Just ensure you dress appropriately, and be aware that mobile phones and recording devices must be turned off for the duration of your time here.

Will I be too hot or cold?

All our games are inside, however they can become warm when used by larger groups. Our 'Jungle Bus' game is set on an actual double-decker bus and so the temperature may vary with the seasons, so it's best to dress according to the outside temperature.

What if I have a problem?

Whilst we of course hope you have a great time at Escape Plan LIVE and that you will have nothing but compliments for the team, mistakes can happen and we would like to be able to put them right. In such an event, please tell as at the time so that we can deal with any issues there and then as we’ve not found a problem we couldn’t resolve yet! If you need to let us know after the event please email Escape Plan LIVE as our events are run independently of The Fenn Bell Zoo, the St. George Hotel, or Dragon Coworking and so their staff will be unable to help you.

What if you cancel the event?

We’ll do our very best not to disappoint, but in extreme circumstances it may be necessary for Escape Plan LIVE organisers to cancel your booking. Should this happen you will be notified by email as soon as possible, and will of course be refunded in line with our Terms and Conditions.

What if we want to cancel the event?

We of course hope you can attend the session you’ve booked, but should you be unable to do so you are welcome to send someone else in your place. We cannot however refund tickets.

Do I need to print my booking confirmation?

We will need to see your booking confirmation to allow entry to Escape Plan LIVE, but we’re just as happy for you to show us this on your smart phone if you do not have a printer… or if you just want to save some ink!

What if I’ve lost my booking confirmation

Not a problem. Please try and let us know in advance via email and we’ll re-send your booking confirmation free of charge. However we will be unable to do so once there is less than 24 hours before your booking slot.

What if I don’t complete a game?

Don’t worry! Many people don’t as it’s meant to be a challenge… we’ll still let you out! All that matters is that you had fun trying. You can always re-book and try again if you want to.

What if I finish early?

Some smarty pants may show off and finish their game early! If you do, congratulations are in order as most people don’t. Trials and years of experience have shown that the entire allocated time is usually required, but if you do manage to escape in less time without help - you can proudly say you are one of the few groups to do so!

Can I buy a ticket on the door?

Currently, all games must be booked in advance online.

Can I pay by cash?

As all games must be booked online in advance, cash is not currently a payment option.

Can I bring food and drink?

Neither food nor drink can be allowed within Escape Plan LIVE without prior arrangement (unless it is provided by staff), however the Fenn Bell Inn is right next door to THE JUNGLE BUS serving breakfast, lunch and dinner! (Dinner is currently only available on Friday and Saturday evenings).

For games located at the St. George Hotel, a full range of food and drink can be ordered from their reception bar, with snacks available from their vending machine.

Is there a café or restaurant at Escape Plan LIVE?

Whilst Escape Plan LIVE does not sell food or drink and neither can be allowed inside our games without prior arrangement, the Fenn Bell Inn is right next door to THE JUNGLE BUS serving breakfast, lunch and dinner! (Dinner is currently only available on Friday and Saturday evenings).

For games located at the St. George Hotel, a full range of food and drink can be ordered from their reception bar, with snacks available from their vending machine.

Are toilet facilities available?

Yes, toilet facilities are available both before and after your game. Whether you’re too excited, too nervous, or just forgot to go before you left home - there’s no need to worry... you’ll always be able to take a tinkle before your game. Please do so though, as once you’re in the game, you’ll only be able to leave in an emergency so as to not disturb other guests’ games.

Can I park at Escape Plan LIVE?

There is plenty of free parking available at the Fenn Bell Zoo, with a large overflow car park a short walk away. Please see the 'LOCATION' page for a map and for more details. It should be noted that visitors park at their own risk.

There is plenty of paid parking available close to the St. George Hotel which can be seen on arrival.